The Continuwell team is staffed by talented and compassionate nurses who are dedicated to providing health solutions via telemedicine 24/7. These nurses are also engagement ambassadors who help educate callers about their health and wellness options and share health tips. Our nurses are committed to helping employees be the best they can be by offering tips to help them to stay healthy in order to be more present and engaged during the work day. This in turn decreases employee absenteeism and improves productivity levels, and the access to care leaves employees feeling valued by their companies.
Continuwell nurses are very professional and over their years in the field they have experienced all types of questions. We have compiled a few stories ranging from humorous to serious that offer a small glimpse into the world of a telehealth nurse and the support they provide.
Newborn Concerns – from Nurse Chelsea
I had a repeat caller who was a first time mother with concerns about her newborn’s umbilical cord. She was incredibly anxious and this was clear from reading the previous note before I even called. I spent time explaining what infection looks like and when to be concerned regarding a newborn. I finished by encouraging her for how great a job she was doing. By the end of the call, she felt confident about continuing to monitor a healthy healing umbilical cord and armed with the knowledge of when she should be concerned! She was so very thankful! I consider moments like these to be my best as I am able to turn a difficult call into a positive one, with hopefully a ‘homecare’ outcome. Those are the moments I feel proudest as a triage nurse.
Wisdom to Share – from Nurse Liza
I spoke with a lady who had shared her 60th wedding anniversary with her husband a few days before. She was so sweet and loving in discussing his health issues, including early senility, which was a great sorrow and difficulty to her. I enjoy talking to the elderly about their health issues. The elderly have so very much to offer and share. So much wisdom of the heart and the mind.
History of a Heart Attack – from Nurse Lori
I had a man in his early 50’s call and report that he was experiencing mid to upper back pain, but he denied having any chest pain. He had a history of heart attacks, experiencing one recently. He thought he was just overworking his back at work. Based off of his symptoms and his history, I advised him to go to the ER.
Parent Empowerment – from Nurse Kay
Recently I was going over the 5 S’s with a young parent. She was overwhelmed and asking me what could she do to soothe her baby in that moment. I advised her to swaddle her baby and cradle her in her arms, and walk over to the kitchen sink to turn the water on full blast. After talking for a few more minutes while her spouse swaddled the baby, everything went quiet. I inquired to make sure that everything was ok, and she whispered that the baby had fallen asleep. She was so appreciative and could not thank me enough for a sleepy baby. To me that is worth everything we do. An empowered and educated parent changes the world for someone.
*Five S’s by Dr. Harvey Karp- Swaddling, Side or stomach position, Shushing, Swinging, Sucking
Compassion Calling – from Nurse Chelsea
A more difficult call I have had was with a woman who called about her medications. But as I triaged, it became clear that she had just been a victim of domestic abuse. When the police escorted her husband from the home, he stole all of her medication. She was bruised physically and emotionally, and what started as a simple “Rx call” became a powerful moment to offer compassion and practical care.
TMI – from Nurse Jessica
Recently, I had an elderly man call. We were going through his past medical history and I was inquiring about past surgeries. He seemed hesitant to tell me what surgeries he had. Finally, he said he had surgery on his testicles but assured me everything was fine in that area and that he had a girlfriend 25 years younger than him and they were both very happy. He kept on and on telling me she was very happy in that department. I had to work real hard not to laugh out loud!
For a telehealth nurse, each day is completely different and they never know what to expect. The type of phone calls they receive may vary, but all employees need time, compassion, and care. Having someone to talk through symptoms with can save time and money by advising on what steps to take next, preventing an unnecessary trip to the emergency room. Continuwell is there 24/7 to offer support and the peace of mind that comes from knowing you made the right decision regarding your employees’ health.