Marci Lawing has been caring for patients within the telehealth field since 1997. She has firsthand insight into the role of a triage nurse, supervisor, manager, and most recently stepped into the position of Director of Nursing with TriageLogic®. Marci has worked in both the onsite call center environment for a major medical center and as a remote triage nurse, covering an array of private practices, clinics, academic medical centers and hospitals. In addition to telehealth, Marci has worked in Medical/Surgical, Inpatient Psychiatric, Disease Management, and Occupational Health.
Marci enjoys the challenges of working with patients over the phone, stating “Telehealth nurses have to have a certain charisma. Just as we cannot see our patients, they cannot see us. So, our voice, tone, and words greatly impact our callers.” When Marci isn’t managing nurses, she likes spending time with her family. Marci enjoys the beach, auctions, home improvement projects, and reading medical mysteries. She is also a member of American Nurses Association, National and State Chapters.