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FAQ: Continuwell

Continuwell is a nationwide telemedicine product for businesses and organizations. Continuwell provides members telehealth services, including 24/7 access to specially trained remote nurses and doctors. You can connect to a licensed Registered Nurse through your computer, tablet, or smartphone application. The nurse answers your questions and helps you get the treatment you need including connecting you to a telemedicine doctor if needed.

To access all the resources, simply create an account, enter your symptoms, and you will receive a call from a licensed Registered Nurse. Most call back times are under 15 minutes. Your nurse will assess your symptoms and determine what is needed to get you feeling better. Most callers do not need to see additional healthcare providers after speaking to the nurse. If a prescription or further treatment is needed, your nurse can connect you to one of our telemedicine doctors upon request.

Continuwell is a network of experienced, U.S. based Registered Nurses and doctors. Nurses are supervised by board certified doctors and trained to provide quality care advice, while accurately guiding patients to the correct level of care. All of our doctors are board certified in the USA.

Our nurses and doctors are available 24/7, so you can get care right away, while also saving time and money. Connect with safe, quality care and consult with a doctor or nurse. Continuwell is a 24/7/365 service, even on holidays and weekends. In the past, your only other option was urgent care or the hospital emergency room. Now, Continuwell provides healthcare around the clock. Nurse calls are free for members. The nurses evaluate your symptoms and determine what you need to do to get better. They will also coordinate your care by sending your encounter information to your physician if you choose to have them do so.

TriageLogic is our partner company that manages and trains our nurses. TriageLogic has been a leading provider of quality patient care for over ten years. TriageLogic provides patient call solutions to over 9,000 doctors within the United States and has taken over 1.1 million patient phone calls.

Continuwell is currently available in the 30 following states:
Oregon, California, Idaho, Utah, Colorado, Arizona, New Mexico, Texas, North Dakota, South Dakota, Nebraska, Iowa, Wisconsin, Missouri, Arkansas, Mississippi, Tennessee, Kentucky, Indiana, Maine, New York, Virginia, North Carolina, South Carolina, Florida, New Hampshire, Rhode Island, Delaware, Maryland, Washington DC. We are constantly expanding, so please ask if your state is not listed above.

Continuwell offers annual contracts for corporations, insurance companies, hospitals, associations, not-for-profit organizations, and many other types of businesses. Contact our sales team at 844-258-HEAL (4325) to customize your call options and pricing.

A Registered Nurse will return your call within 15 minutes. Median callback time is 8-10 minutes.

Yes! Continuwell starts your e-visit with Licensed Registered Nurses to assess your symptoms. If you need a doctor visit or a prescription, you may choose to see one of our telehealth doctors. Our nurse connects you to one of our doctors who will provide further evaluation and prescribe approved medication if necessary.

Yes! Continuwell only staffs Licensed Registered Nurses located in the United States. You will never have an automated system call you back to evaluate symptoms.

Yes! All Continuwell physicians are located in the United States, board certified doctors. You will never have an automated system call you back to evaluate symptoms.

Currently, we do not have staff bilingual nurses, but we are always looking to improve our patient care. Check back for updates!

If you have a medical emergency, please dial 911 immediately. For non-clinical questions, please send all inquiries to support@continuwell.com

Yes! Once the nurse does an initial evaluation, you can decide if you prefer to make an appointment with your own physician or see one of our tele-health doctors right away. In addition, we can send all the notes documented during your call to your primary care physician upon your request to help you keep all your health information with your physician. You can also skip the nurse and connect directly with the doctor, if your organization allows.

Yes, while all of our nurses highly reputed guidelines written by doctors to evaluate callers, patients can always request to speak to a doctor when they are on the phone with the nurse.

Yes, we provide pediatric consults. However, for legal purposes, our nurses are not allowed to provide care via telephone without parental consent. To be sure this is always received, we require all accounts for minors be linked with an adult who contacts the nurse for the minor and offers consent.

Common symptoms include abdominal pain, constipation, common cold, cough or sore throat, earache or ear infection, fever (3 months or older), headache or head injury, high blood pressure, immunization reactions, medication request, rash or redness widespread and localized, vomiting with diarrhea.

Our nurses and doctors are located nationwide. They are licensed in your state to practice nursing and medicine.

We pride ourselves on giving the best patient advice. That’s why we:

    • Offer rapid call back time
    • Forward your nurse notes to your doctor if you want
    • Have 24/7 availability, even on holidays
    • Never charge for longer consult calls
    • Utilize experienced nurses trained and supervised by doctors
    • Take your suggestions seriously – we want you to love our service

If you have a medical emergency, please dial 911 immediately. For non-clinical questions, please send all inquiries to support@continuwell.com. You can also send a message requesting another phone call.

Please resubmit your call, be sure to let the nurse who calls you back know what happened.

Visa, master card, American Express, Discover and PayPal. You can enter your preferred payment method under your account information, for easy access.

Continuwell complies with HIPAA privacy laws and uses encryption for transferring and storing data. The encryption is virtually unbreakable, so you can feel comfortable sharing your private health concerns with our nurse. Information is not stored in opened or easy-readable format. We use HIPAA compliant web servers that store your information in an encrypted format with a strong encryption key. No one will be able to access your private health information.

Still have questions? Contact us.
Call 844-258-HEAL (4325) or email info@continuwell.com