Heart disease is the number one cause of death for women, yet many employees do not realize that they may have heart attack symptoms. These symptoms can often be subtle or imitate other ailments, such as influenza, nausea, or back pain. Continuwell’s Health Ambassadors are trained to know the warning signs of a possible heart attack in order to help their callers get the correct care. Using standardized guidelines ensures that each caller reaches the best care quickly.
Often employees may delay seeking medical attention for those subtler symptoms. They may feel stressed out or tired and use that as an excuse to explain away these symptoms. Excuses like “I was working hard in the yard today”, or “I haven’t been sleeping well due to work stress”, or “I ate too late last night and caused heartburn”. No one wants to think that the symptoms they are having could be a life-altering heart condition that frequently needs surgery. Denial is a common first reaction.
Continuwell Health Ambassadors are a convenient and objective resource to discuss these symptoms with a trained registered nurse. They have taken many calls from people with various symptoms that lead them to recommend immediate care at the ER for a possible heart attack. There are the oblivious symptoms of a possible heart attack, including shortness of breath and pressure or pain in the chest. However, the symptoms can also start out subtle, especially in women, and may not even seem related, such as anxiety, dizziness, or back pain. Continuwell Health Ambassadors listen carefully and ask about prior medical history to see if they believe a heart attack is possible.
Not everyone with these symptoms is experiencing a heart attack, but any unexplained symptoms should be evaluated by a physician. Only blood tests, an EKG, and a physician can make that determination. It is the Health Ambassador’s job to use her protocols, her critical thinking skills, and her nursing knowledge to ask the right questions in order to make an educated decision about the safest course of action at that time for the caller.
Contact us today to learn more about Continuwell’s Health Ambassadors and how you can provide your employees with access to trained nurses 24/7 to answer their questions about health symptoms and your company resources.
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