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THIS NOTICE OF PRIVACY PRACTICES DESCRIBES HOW INFORMATION ABOUT YOU AND YOUR USE OF THE CW CONTINUWELL SERVICES MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. CW CONTINUWELL SERVICES (THE “CW SERVICES”) REFER TO NURSE CW SERVICES AND PHYSICIAN CW CONSULTS PROVIDED BY CONTINUWELL (“CW”).

You may access and use the CW Services through this website . We keep records about who you are and of how you use the CW Services (collectively the “Information”). We are required by law to maintain the privacy and security of your health Information. We are committed to keeping the Information private, as set forth below.  This Notice describes how we will use the Information. This Notice applies to all of the Information that might identify you and the CW Services you received.

HOW CONTINUWELL (“CW”) MAY USE AND DISCLOSE YOUR INFORMATION

When you elect to use the CW Services, we will use your Information within CW and disclose your Information outside CW for the reasons described in this Notice. The following describe some of the ways that we will use and disclose your Information.

CW Services. We may use your Information to provide you with the CW Services. We may disclose your Information to nurses, doctors or other persons at CW who need the Information to provide the CW Services.  We also may disclose your Information to people outside CW who may be involved in your care, such as treating doctors, home care providers, and pharmacies.

CW Services Payment.  We may use your Information in order to get payment for the CW Services provided to you.

CW Services Operations. We may use Information about you and your use of the CW Services to review the CW Services you received and to evaluate the performance of our staff in providing the CW Services. We also may combine Information about many users of the CW Services to identify new services to offer, what services are not needed, and whether certain services are effective. We may also disclose your Information to nurses, technicians, and other persons at CW for learning and quality improvement purposes. We may remove Information that identifies you so people outside CW can study your use of the CW Services without knowing who you are. We may use your Information to contact you when necessary by mail, telephone or email.

Other Uses and Disclosures. We are allowed or required to share your Information for other purposes without your authorization, including:

Respond to lawsuits and legal actions; Compliance with law; Law enforcement: o   We can disclose Information about you in response to a court or administrative order, in response to a subpoena, or as otherwise required by state or federal law. We may share Information about you with the Department of Health and Human Services to determine our compliance with privacy law. We may share Information with law enforcement in connection with the commission of a crime.
For public health activities: o   We can share Information about you in certain public health situations, such as to prevent the spread of a disease, help with product recalls, and report adverse reactions to medication.
Victims of abuse, neglect or domestic violence: o   We may share your Information to report suspected abuse, neglect or domestic violence.
For health oversight activities: o   We may share your Information for activities necessary for the oversight of the healthcare system, such as inspections and investigations.
Relating to decedents: o   We may disclose Information related to a death to coroners, medical examiners or funeral directors, and to organ procurement organizations relating to organ, eye, or tissue donations or transplants
To avert threat to health or safety: o   In order to avoid a serious threat to health or safety, we may disclose Information as necessary to law enforcement or other persons who can reasonably prevent or lessen the threat of harm.
For specific government functions: o   We may disclose Information of military personnel and veterans in certain situations, to correctional facilities in certain situations, to government benefit programs relating to eligibility and enrollment, and for national security reasons, such as protection of the President.
For workers’ compensation: o   We may disclose Information as authorized by law and to the extent necessary to comply with laws relating to workers’ compensation programs.
For research: o   We may use or disclose Information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your health Information.

YOUR PREFERENCES REGARDING OTHER USES AND DISCLOSURES

In the following situations, we may use or disclose your Information unless you object, as long as the disclosure is not otherwise prohibited by law.

To family, friends or others involved in your care. We may share with these people Information directly related to their involvement in your care.

AUTHORIZATIONS FOR OTHER USES AND DISCLOSURES

We may use your Information and disclose it outside CW for the purposes described above. We will not use or disclose your Information for other reasons without your written authorization. Most uses and disclosures of psychotherapy notes, uses and disclosures for marketing purposes, and disclosures that constitute the sale of your Information require your authorization. If you give authorization for CW to use or disclose your Information for other purposes, you are free to change your mind and may revoke that authorization.

YOUR RIGHTS

Disclosures of Your Information. You may request that we provide you with a list of the entities or persons to whom CW has disclosed your Information for six years prior to the date you ask. Your request for such a list of disclosures must be in writing, signed, and dated. We will respond to you within 60 days. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Correction of Information. If you feel that the Information we have about you is incorrect or incomplete, you can ask  us to amend your records. Your request for an amendment must be in writing, signed, and dated. CW will respond to you within 60 days. We may deny your request; if we do, we will tell you why and explain your options.

Inspection of Information; Copies. You may inspect and/or obtain a paper or electronic copy of your Information. Your request to inspect or obtain a copy of the Information must be submitted in writing, signed and dated. CW will respond within 30 days and may charge a fee for processing your request.

Paper Copy of This Notice.  You may ask us to give you a paper copy of this Notice at any time by sending us an email at privacy@continuwell.com

Confidential Communication. You may ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. We will agree to reasonable requests.

Limitations on Uses and Disclosures. You can ask us not to use or share certain health Information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that Information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that Information.

Complaints. For any complaints regarding CW’s privacy practices or for additional information, contact [your company representative].  If you believe your privacy rights have been violated, you may complain to CW or to the Secretary of the Department Of Health and Human Services, without fear of retaliation by CW.

Notification of a breach.  We will let you know promptly if a breach occurs that may have compromised the privacy or security of your Information.

CHANGES TO THIS NOTICE

CW is required to provide you a copy of this Notice and abide by the terms currently in effect, but we may change this Notice at any time. Any change in the Notice could apply to Information we already have about you, as well as any Information we receive in the future. We will post a copy of the current Notice at our website, www.continuwell.com The effective date of the Notice is on the first page in the top left corner.

QUESTIONS

If you have questions about this Notice, you may send us an email at privacy@continuwell.com.