Read this story of how Health Ambassador Beth helped Joel* overcome a medication cost issue.
Currently, companies are investing a significant amount of their dollars in employee health, engagement and wellbeing; and it is for good reason: studies show a 19 percent increase in operating income from engaged and healthy employees. While investing is an important first step, equally important is to make sure that employees can find these resources easily, take advantage of them to improve wellness and become more engaged with their employer.
One easy to implement and very affordable solution is the Continuwell Health Ambassador program. Nurses are available 24/7, via the company- customized Continuwell app, to evaluate employee symptoms and educate them on company resources. This article showcases how a Continuwell Health Ambassador is able to go above and beyond in ensuring a positive outcome for an employee.
CASE STUDY: Meet the Caller and the Nurse
On a Wednesday evening, Joel called his Health Ambassador, Beth. He is 39 years old and has Type 1 diabetes. Joel was calling because his insulin pump was going to run out of insulin at 10 pm. He told the Health Ambassador that he no longer wanted to use the insulin pump and wished to return to using vials and syringes.
Since Joel put his doctor’s contact information in his Continuwell profile, the Health Ambassador was able to connect with the doctor and obtain a new prescription for Joel. However, Joel confided that his insurance would not cover one of the prescribed insulins. Luckily, our Health Ambassadors do not stop until they find a solution for their callers. Sara connected with Joel’s doctor again to find an alternative medication that would be covered.
Joel called his Health Ambassador again and at this point, he began to panic. The pharmacy stated that the medication that his doctor prescribed was not in stock. Joel also disclosed on his third call that he was blind and would not be able to pick up his insulin that night.
By using her years of experience as a nurse, Sara went further to help Joel and ease his anxiety with a solution. Sara called the pharmacy and explained Joel’s situation. The pharmacy was able to track down his medication and arranged to have it delivered to him that night so that he would not go without it.
This is just one example of how your employees are cared for when you provide them with Continuwell. Our Health Ambassadors are trained to be kind and objective. Employees have the freedom to speak openly and ask any questions, without the concern that their information would be shared with their employer or the health insurance. Our platform is HIPAA compliant so that employees’ information is kept safely. Health Ambassadors can also educate callers about what resources are available to them from their company in order to manage health symptoms of chronic health issues.
Find out how you can give this powerful service to your employees by calling 844-258-HEAL (4325) or sending an email to firstname.lastname@example.org.
*Names and identifying information has been changed to protect the privacy of the individual.
What to read next: A Day in the Life of a Continuwell Nurse